The Ministry of Trade and Industry has been called upon to put in place a consumer protection policy and law to protect the rights of consumers.
Professor Goski Alabi, the President of Consumer Advocacy Centre (CAC) said it is a standard practice in the world to have a national organization to enforce consumer policy and laws, adding that consumers have the right to be heard and educated.
Speaking at a ceremony in Accra to mark World Consumer Rights Day, she called on Ghanaian telecommunication companies to explain call forwarding signals; and Multichoice Ghana to explain to Ghanaian consumers why DSTV charges are expensive in Ghana than in Nigeria.
The President of Consumer Advocacy Centre, the local chapter of Consumer International, revealed that comparing DSTV premium charges between the two countries, her outfit has found out that whilst Nigerian consumers pay 14,700 Naira, an equivalent of 190 Ghanaian cedis, the Ghanaian consumer is charged 330 Ghanaian cedis for the same service.
This discrepancy in price of DSTV according to her must be explained to Ghanaian consumer who obviously feels cheated.
On call forwarding signals by Ghanaian telcos, Professor Alabi said “Consumer Advocacy Centre demands answers from Ghanaian telcos because we consider this as an exercise of consumers’ right to information, a cardinal principle which we hope the telecommunication companies in Ghana will not take for granted. Consumers need to know the meaning of such arrangements done on their behalf by the service providers.
Source: Adovor Nutifafa dovor firstname.lastname@example.org