We are in talks with Maersk Ghana to address network failure – Shippers’ Authority.

The Ghana Shippers’ Authority has assured shippers that it is urgently in talks with Maersk Ghana Limited to addressing their operational challenges at the port following the shutdown of the IT and communication infrastructure of the shipping agency.

The Authority added that it will not renege on its mandate to protect the interests of the Ghanaian shipper for any   delays and costs that may be associated with the processing of documents and clearance of cargo at the port due to the failure of the network system since Tuesday June 27.

The notice and assurance to shippers was contained in a press release Friday signed by the Chief Executive Officer (C.E.O) of the Authority, Benonita B. Bismarck (Ms.)

“The Ghana Shippers’ Authority wishes to inform all shippers that it is in discussions with Maersk Ghana Limited on this developing issue, especially relating to the delays and associated costs that may be occasioned by the system shut down ; and would ensure at all times , that their interests are duly protected.”

As a result, Maersk Ghana Limited has put in place some temporary measures to reduce the impact     on the businesses of shippers.

Shippers are to take note of the following interventions: Manual invoices and receipt will be issued for further demurrage and local charges for those yet to release; manual invoices and receipt will be issued for customers returning containers; customers with valid invoices can proceed with payment and will be issued manual receipts; all immediate vessel operations will continue as planned; and serving new quotes or accepting future bookings have temporarily been suspended.

Ms Benonita Bismarck has therefore encouraged the   affected shippers to contact the customer service desk of Maersk Ghana Ltd on 0303 218700  or the Ghana Shippers’ Authority for any further clarification they may require.

Source: Romeo Adzah

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