Not all customers would be compensated – ECG tells customers
“What we are also seeing is that just by one person saying something, there were panic buys. There were people that didn’t need to form queues but were in the queues. So, how should I compensate somebody who I shouldn’t compensate?”
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The Managing Director of the Electricity Company of Ghana (ECG), Samuel Dubik Masubir Mahama, says the directive by the Public Utilities Regulatory Commission (PURC) to compensate customers will only be done on a “case-by-case basis”.
He said the Company has no problem with the directive but will only compensate customers if they provide evidence of their challenges.
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Recent disruptions on the prepaid metering system of the Company resulted in many customers going days without power.
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The Company later announced resolution of the challenges in all the regions except the Ashanti Region, whose problem was solved on Wednesday, October 5.
But the PURC earlier in the week charged ECG to provide appropriate compensations for the failures recorded across the country as it breaches regulations of utility providers.
ECG is to pay a compensation of GH¢15 in credit equivalent to all affected lifeline consumers and GH¢120 and GH¢240 to residential and non-residential customers respectively.
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According to the PURC, the directive is to exact responsive customer service from ECG.
But addressing journalists in Accra on Thursday, October 6, Mr Mahama insisted that the compensation cannot be for everybody.
“What we are also seeing is that just by one person saying something, there were panic buys. There were people that didn’t need to form queues but were in the queues. So, how should I compensate somebody who I shouldn’t compensate?”
He expressed unhappiness that the PURC went ahead of his firm in giving the directive, having not listened to his side.
Source: 3news.com
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