ECG starts ‘Operation Fix the Bill & Pay the Bill,’ to correct wrong bills, enforce payment

The Electricity Company of Ghana (ECG) has launched a new revenue-collection campaign, christened ‘Operation Fix the Bill & Pay the Bill,’ commencing on Monday, November 6, and extending through to Monday, December 11, 2023.

This initiative is part of ECG’s ongoing efforts to address key challenges in its billing and revenue collection processes, enhancing the accuracy of meter readings, ensuring billing integrity, and bolstering customer trust.

Under the aegis of ‘Operation Fix the Bill & Pay the Bill,’ ECG is setting out to achieve several pivotal objectives. Foremost among these is the acquisition of precise meter readings and consumption data from its postpaid customers.

This crucial data will underpin the generation of actual bills, aligning them more closely with real consumption patterns, and facilitating the verification of meter readings for accuracy.

In addition to rectifying billing discrepancies, ECG is striving to instill a higher level of confidence in the bills it issues to its customers. By ensuring that bills accurately reflect actual electricity usage, the company aims to foster greater trust among its clientele.

Notably, ECG’s campaign is not limited to rectifying billing errors but extends to the collection of outstanding arrears owed by customers. This multifaceted approach to revenue collection seeks to strengthen the financial position of ECG by recouping unpaid bills, ultimately supporting its operational stability.

The operational logistics for ‘Operation Fix the Bill & Pay the Bill’ involve streamlining ECG’s regional and district offices with a reduced staff pool during the campaign period. This approach is designed to prioritize essential services for customers and enable the active participation of top management and staff in this initiative.

ECG has underscored its legal authority, citing the Public Utilities Regulatory Commission’s LI (2413), which grants the company full access to all its installations. In light of this, customers and the broader public are urged to collaborate with ECG as it fulfills its mandate to improve billing accuracy and transparency.

This campaign comes on the heels of a successful month-long revenue drive in April, during which ECG managed to recover a substantial portion of the GH¢5.7 billion in arrears owed by its customers, specifically recouping GH¢2 billion. These concerted efforts by ECG signal its commitment to bolstering financial stability, enhancing customer satisfaction, and elevating the quality of service it delivers to its clientele.