Kotoka Airport Adjudged Best Airport for 2-5million passengers in Africa

Accra’s Kotoka International Airport has once again emerged winner of the Airport Service Quality (ASQ) Award 2021 for ‘Best Airport by Size and Region’ (2-5 million passengers per year in Africa) by Airports Council International (ACI).

Kotoka International Airport has consecutively received the Airport Service Quality Awards for the same category in 2019 and 2020.

The award is in recognition of the successful efforts of all stakeholders in providing a superior customer experience during the most difficult and challenging years of the pandemic.

The Airport Service Quality Award program is the world’s leading Airport Customer Experience Measurement and Benchmarking program.

The ASQ Departures Programme measures Passenger Satisfaction on departure across 34 Key Performance Indicators. More than half of the world’s travellers pass through an ASQ Airport, of which the Kotoka International Airport is a member.

The ACI World Director General, Luis Felipe de Olivera said: “After a second year of the pandemic, this year’s Airport Service Quality (ASQ) Award winners are especially reflective of Customer Experience Leadership during the most challenging time in our sector’s history.  We are exceedingly proud of their stellar leadership in delivering the very best customer experience.”,

ACI, in partnership with Amadeus, will be celebrating the 2021 ASQ winners at an awards ceremony on September 14, 2022 in Krakow, Poland during the ASQ Forum & ACI Customer Experience Global Summit.

Reacting to the news of the award, the Managing Director of GACL, Madam Pamela Djamson-Tettey, said: “Ghana Airports Company Limited is delighted that Kotoka International Airport has been recognized for this award. This is the 3rd time the airport is receiving recognition for this award and we are extremely excited. It is indeed a testament of the commitment and tireless efforts of staff and stakeholders at the airport.

We will collectively use this success as a launch pad to rally around our mission of providing World-Class Airport Facilities and Services for the benefit of stakeholders. This award will undoubtedly spur us on to work even harder to continuously enhance passenger experience at our airports. We remain deeply committed to prioritizing superior customer experience and will continue to harness efforts and resources to make the passenger journey a pleasant one.”

Source: aviationghana.com