MTN to Compensate Customers over Network Disruption

Telco Giants, MTN is set to compensate its network subscribers for the major network disruption last week.

Discussing the issue on Citi Business News on Citi FM, the Corporate Services Executive at MTN, Samuel Koranteng, said, discussions on the compensation package are being finalized and will soon be announced.

“At MTN, when our subscribers have gone through some discomfort and challenges with the service, we make it a point to compensate them. As we are back and running on our normal routine, we are internally having that discussion and very soon we would come out with an inconvenience package for our subscribers. I am sure we should be coming out with something for our subscribers soon”.

MTN data and voice services were announced to be fully restored on Sunday after a major disruption last Thursday.

The network blamed the disruptions in service on “international undersea fibre cable cut” and assured subscribers that their engineers were working to restore systems.

Aside Ghana, other countries across the coast of West, Central and Southern Africa were also hit by the problem on Thursday.

Many regions experienced a disruption in MTN services since the fibre cable cut on the West Africa Cable System (WACS), connects many other African countries to Europe.

The Consumer Rights Protection Agency first suggested to MTN to compensate its subscribers for the service disruptions.



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