‘Our Customers: Our Priority’, MTN CEO assures Media and Stakeholders

MTN Ghana CEO Selorm Adadevoh has engaged key stakeholders in the Western and Central regions of Ghana, sharing with them updates on MTN’s strategy, operational activities, and initiatives the company is undertaking to make telecommunications and digital services available to all its customers.

The joint session was held in Takoradi under the theme ‘Leveraging Technology to serve Customers with Excellence’.  Mr. Adadevoh stated that MTN’s strategy is anchored in the belief of building the largest and most valuable platform business with a clear focus on Africa.

He shared details on what MTN Ghana is doing to achieve its strategic objectives. Some of these initiatives involves putting control in the hands of customers.  Selorm stated that MTN has invested over One million dollars in a Call Center technology transformation that will enable MTN to serve customers better.

He said additionally that the company had optimized its Interactive Voice Response (IVR) and introduced additional Self-Service Platforms and Digital Channels such as Ayoba and MyMTNapp2.0 to enhance customers’ experience on the network.

Mr. Adadevoh provided further information on MTN’s Environmental, Social, and Governance (ESG) initiatives. He emphasized that MTN was dedicated to safeguarding the environment by aiming for zero carbon emissions by 2040. He stated that MTN strives to promote financial inclusion, collaborate with partners to create value for stakeholders, and foster inclusive economic growth in Africa. The presentation also highlighted the specific ways in which MTN contributes to national development through Corporate Social Initiatives, as well as its contributions in terms of taxes and levies to support Ghana’s socio-economic progress.

The MTN Media and stakeholder forum was attended by representatives from the print, media and online industry as well as other key stakeholders from the regional offices of the National Communications Authority (NCA), Environmental Protection Agency (EPA), and MTN’s trade partners in the Central and Western regions.

Prior to the forum, MTN officials organized a capacity building session to educate the media on how telecoms systems operate to deliver service to customers. Selorm Adadevoh also led a delegation to pay a courtesy call on the Western Regional Minister, Mr. Kwabena Okyere Darko as part of the regional engagement.