Passengers Stranded at Kotoka Over Systems Hitch

Passengers were left stranded at the Kotoka International Airport (KIA) after the check-in systems at Terminal 3 experienced some interruptions.

The situation on July 16, 2024, confirmed by the Ghana Airports Company Limited (GACL) lasted for one hour and delayed the passenger processing and airline turnaround times.

“Ghana Airports Company Limited (GACL) wishes to confirm that on Tuesday, July 16, 2024, at approximately 7.51pm, the check-in systems at Terminal 3, Kotoka International Airport experienced a disruption which lasted for about an hour.”

The Company in their statement said the hitches were caused by a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua.

“Contrary to some speculations, the disruption was not related to a power outage (dumsor),” it noted, adding that the situation was effectively salvaged.

“Passengers were promptly notified of the situation with regular updates provided through intermittent announcements. Despite the initial challenge, the situation was efficiently managed using the backup internet service, allowing airlines to eventually depart for their respective destinations.”

It used the occasion to apologise to passengers for the inconvenience.

“Management extends its sincere apologies to passengers who were affected by the downtime and wishes to assure them of its commitment to provide a seamless facilitation through all GACL operated airports.”

Source:opemsuo.com