Public consciousness and Security of Mobile products and services highlighted on World Consumer Rights Day

World Consumer Rights Day was marked in Ghana with an outdoor sensitization programme to educate the public to be on the lookout for some of the activities of scammers, fraudsters and the sale of substandard products in the Mobile Industry in the country.

The celebration which was held at the precincts of the Rawlings Park located in the Central business hub of Accra (Makola) area, was also marked with a market activation programme aimed at educating the public in the safe use of mobile technologies, applications and services provided by mobile network operators.

The World Consumer Rights Day (WCRD) which is celebrated on the 15th of March worldwide, is an occasion for expressing solidarity within the international consumer movement. It marks the date in 1962 when President John F. Kennedy first outlined the definition of Consumer Rights.

Various countries take the opportunity of the day to educate consumers and the general public on their rights to be respected and protected. Other countries also use the day to protest against consumer abuse and mishandling.

The 2019 edition of the celebration by the Mobile Industry in Ghana was organized by the Ghana Chamber of Telecommunications under the theme, “Trusted Smart Products” to emphasize how smart products are changing how people live, work and play.

The Ghana Chamber of Telecommunications is an Industry association and a private initiative by the mobile network operators in Ghana. It is an advocacy institution established to help direct telecommunications policy, legislation and regulation, and pursue research towards the development of telecommunications.

The market activation highlighted the importance of security at the heart of the industry’s evolution and development of new digital products and services. Customers were educated to avoid the purchase and use of fake phones as well as pre-registered SIM cards and to report wayward merchants and persons who trade in such products to the law enforcement authorities.

The ceremony was animated by musical performances and dancing competitions as well as short plays to drive home the need for customers to be vigilant and conscious about the safety and security of their mobile phones and services.

The Chief Executive Officer of the Ghana Chamber of Telecommunications, Ing. Kenneth Ashigbey, in his remarks at the event, observed that his outfit is committed to combatting the menace of unscrupulous persons who devise creative and sophisticated ways through social engineering to defraud customers off their digital finances and have therefore partnered with the law enforcement agencies to protect customers.

He advised Mobile Money subscribers to change their Personal Identification Numbers (PIN) at least once in every month, not to save their PIN codes in their mobile devices, password protect their phones and not share or give their PIN and TOKENS out to anybody.

“We should be quick to report fraudulent numbers to the toll-free shortcode 419 for immediate resolution. Let me repeat, if you have a number call or text and purport to scam you, send the number to the shortcode “419” for investigation by the industry fraud team.” He said.

Present at the event was the MP for Ningo Prampram and the Ranking Member on the Communications Committee of Parliament, Sam George Nartey as well as the representatives of the various Mobile Network Operators including MTN, Vodafone Ghana and Airtel Tigo.

Source: Clement Akoloh ||


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