Ghana’s telecommunication regulator – the National Communications Authority (NCA) – has ordered the biggest network MTN to compensate customers over a glitch in their system.
MTN customers in Ghana took to social media this week to rant over the sudden surge in bundle/data prices and poor services.
The company has acknowledged the challenges and promised to restore things to normalcy.
“We have tried to resolve the issues associated with MoMo purchases and customers who made purchases and did not receive the data bundles have been refunded. We have also looked at the challenges with the MoMo functionality itself and the issue has been resolved. So, on Tuesday if you go into the MoMo menu to buy a data bundle, that transaction should complete,” MTN said.
“What we are also doing is to re-implement what we had intended and you should see some correction to data volumes by Wednesday. Customers should get the level of value that they were expecting.”
However, in a statement the NCA among others said: “Compensate affected customers and inform them of the compensation package.
“Ensure that over 95% of all calls to your call centers are successful as required by your License”.
Source: Daily Mail GH
