The battle of Online Safety – The role of technology

Technology solutions need to be carefully designed, evaluated, and regulated to ensure that they are effective, reliable, transparent, accountable, and respectful of users’ rights.

By Rhema On Nov 15, 2023

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The world is rapidly evolving into a digitally interconnected space, with cybercrime emerging as a significant threat to millions of online users worldwide including individuals, businesses, and governments alike. The once expansive digital ecosystem, offering endless explorative possibilities, has transformed into an arena where individuals, businesses, and governments are grappling with the complexities of safeguarding the virtual space.

Specifically, in today’s world where we effortlessly surf the web, carry out transactions, share personal experiences, and engage with a worldwide community, the danger of cyber threats has never been more prominent. To this end, the adoption of technology to combat cyber threats has become not only crucial but imperative, as malicious actors continually exploit the vulnerabilities within digital systems and/or virtual spaces.

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The aim of this article is to explore how technology can be harnessed to prevent, detect, and respond to cybercrime.

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THE STATE OF ONLINE SAFETY

In today’s digital age, Ghana, like many other countries, is undergoing a significant transformation in its use of technology. The internet has become a vital part of daily life for communication, commerce, and education, opening up numerous opportunities but also introducing substantial challenges when it comes to online safety and security.

A noteworthy trend is the widespread adoption of mobile technology, with a large portion of the population accessing the internet through smartphones. However, this shift to mobile devices comes with increased risks related to mobile-centric cyber threats, making it essential to prioritize the security of these platforms and connected devices to safeguard personal and financial information.

Recent times have seen the nation grappling with a surge in cyber threats and online attacks. The statistics indicate a significant rise in various types of cyber incidents, ranging from individual-focused phishing attacks to complex cyber espionage campaigns affecting both businesses and government entities. The National Cybersecurity Advisor reported a total of 11,550 cybercrime cases since the launch of the Cybercrime Incident Reporting Points of Contact (PoC) in October 2019. This system was created to facilitate the reporting of cybercrime and cybersecurity incidents by the public, strengthening the efforts of the National Computer Emergency Response Team (CERT) operating under the National Cybersecurity Centre (NCSC).

Cyberfraud, such as credit card fraud, identity fraud, or romance fraud, remains the most prevalent form of cybercrime in Ghana. Perpetrators typically create fake online profiles or websites to deceive victims into sharing their money or personal information. Significantly, the financial sector has become a particularly attractive target for hackers who exploit vulnerabilities in online banking systems. The Bank of Ghana’s Fraud Report for the year 2022 highlighted cyber email fraud as one of the top five fraud categories significantly impacting the banking industry. Notably, this form of fraud resulted in losses of GHC4.3 million in 2022 alone, representing a 65.5% increase from the previous year.

Recognizing the severity of cyber-crime, the government has taken a proactive approach, working in collaboration with the Cybersecurity Authority and related institutions such as the Bank of Ghana and the Securities and Exchange Commission to address concerns related to online safety. Several initiatives have been launched to raise awareness among citizens about the importance of cybersecurity. Prominent efforts include the National Cyber Security Awareness Month and the Child Online Protection Portal, designed to educate the public on how to protect themselves online. Additionally, regulating agencies have implemented regulations and rolled out initiatives requiring businesses, particularly in critical sectors like finance and healthcare, to adopt stringent cybersecurity measures.

THE IMPACT OF CYBERCRIME

The repercussions of these cyber threats transcend the digital world and have tangible impacts on individuals, businesses, and the nation’s economy. Discussed below are some of these impacts:

▪ Individuals: For individuals, cybercrimes like phishing, identity theft, and online fraud pose significant financial risks, leading to unauthorized bank transactions, stolen credit card information, and fraudulent charges. Furthermore, these digital invaders can breach personal privacy by accessing sensitive information, emails, and documents, causing emotional and psychological distress. Identity theft is particularly devastating, resulting in long-lasting damage to one’s credit, reputation, and overall well-being. The psychological toll of such crimes is profound, inducing stress, anxiety, and a sense of helplessness.

Moreover, there is a growing awareness of the internet’s threats to children and young people, who are exposed to various risks such as sexual and violent content, cyberbullying, harassment, hate speech, online grooming for illicit activities, and more. These online experiences can harm children’s self-esteem, psychological well-being, and personal development, leaving them vulnerable to physical harm, exploitation, and abuse.

▪ Businesses: Businesses face their own set of challenges, including financial losses, damage to their reputation, and potential legal consequences. In our interconnected global economy, a cyber incident affecting one entity can trigger a domino effect impacting others. Cyberattacks on businesses result in substantial financial losses, including costs related to breach investigation, data recovery, customer compensation, and legal proceedings. Such attacks tarnish a business’s reputation, eroding customer trust and loyalty, often making it challenging to recover.

Ransomware attacks and other cybercrimes disrupt business operations, leading to lost revenue, decreased productivity, and even the closure of smaller enterprises – some are unable to bounce back from the disruption. Additionally, businesses may face legal ramifications and regulatory fines for failing to adequately protect customer data, further escalating the financial impact.

▪ National Economy: A country like Ghana relies heavily on the Internet across various sectors such as education, healthcare, agriculture, finance, tourism, trade, and governance. Nevertheless, the absence of robust online safety measures can jeopardize the growth potential, competitiveness, and resilience of these sectors. Cyberattacks on government entities can threaten national security by compromising sensitive data and systems, including critical infrastructure like power grids, water systems, telecommunications networks, and government institutions.

Cybercrime carries the potential to disrupt the country’s economy by impacting critical infrastructure, causing financial losses, and deterring foreign investment. Government agencies must allocate substantial resources to address cyber defense and recovery, diverting funds from other essential public services. Intellectual property theft is also a concern, undermining the nation’s competitive advantage and innovation. Government agencies play a pivotal role in responding to and preventing cybercrimes, necessitating considerable resources for law enforcement and national defense, which can have ripple effects on other crucial public services.

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THE ROLE OF TECHNOLOGY IN COMBATING CYBERCRIME

▪ Advanced Security Systems: One of the primary functions of technology in combating cybercrime is the development and implementation of advanced threat detection systems. Machine learning algorithms, artificial intelligence (AI), and behavioral analytics play pivotal roles in identifying abnormal patterns and potential security breaches. These systems continuously evolve, learning from new threats and adapting to changing attack vectors to detect even the most subtle indicators of malicious activity. By automating threat identification, these systems offer a proactive defense, allowing organizations to stay one step ahead of cyber adversaries.

▪ Encryption Protocols: With data as the new currency in this digital age, encryption protocols act as secure vaults, protecting sensitive information. Tools such as end-to-end encryption, secure sockets layer (SSL), and virtual private networks (VPNs) play a crucial role in safeguarding sensitive data during its transfer. These protocols make any intercepted data worthless to cybercriminals, guaranteeing the confidentiality and integrity of information during both transmission and storage. As these communication channels become increasingly secure, the likelihood of interception and unauthorized access diminishes.

▪ Biometric Authentication and Access Controls: To counter the rising threat of identity theft and unauthorized access, technology has embraced biometric authentication methods. Fingerprints, facial recognition, and iris scans provide a higher level of security compared to traditional password-based systems. Moreover, access controls, including role-based access and multifactor authentication, add additional layers of defence against cybercriminals.

▪ Incident Response and Forensic Technologies: In the aftermath of a cyber attack, technology plays a crucial role in incident response and digital forensics. Automated incident response systems enable organizations to quickly detect and contain threats, minimizing the potential damage. Forensic technologies, including digital evidence gathering and analysis tools, assist law enforcement agencies in tracing cybercriminals and building legal cases against them.

▪ Blockchain Technology: The decentralized and impermeable nature of blockchain technology can be leveraged to boost cybersecurity. Blockchain-based systems provide a secure transactional framework and can be employed in securing critical infrastructure, supply chains, and financial transactions. The immutability of blockchain records adds an extra layer of protection against data manipulation and unauthorized access by creating transparent audit trails and establishing secure communication channels.

▪ Endpoint Security Solutions: Potentially, every device acts as a gateway and serves as the initial line of defence against cyberattacks. Nevertheless, these devices are not left vulnerable; they are secured by advanced endpoint security solutions. These comprehensive solutions encompass cutting-edge antivirus software and advanced intrusion detection systems that provide real-time protection against malicious entities like malware and ransomware. Through reinforcement of each device, entities can construct an impenetrable security system, effectively deterring threats attempting to breach their networks, ensuring a secure digital environment, and granting organizations the confidence to operate amid the evolving space of cyber threats.

CONCLUSION

As our reliance on digital infrastructure continues to grow, the ongoing development and integration of advanced technologies remain crucial for fortifying our defences and preserving the integrity of the digital realm. While technology can play a role in enhancing online safety, it is not a silver bullet that can solve all the problems. Technology solutions need to be carefully designed, evaluated, and regulated to ensure that they are effective, reliable, transparent, accountable, and respectful of users’ rights. Through a combination of innovation, collaboration, and vigilance, we can navigate the digital landscape with confidence, knowing that technology is working tirelessly to keep our interconnected world secure.

ABOUT THE AUTHOR

CECILIA ANTWI KYEM is an Associate at SUSTINERI ATTORNEYS PRUC. Cecilia specializes in Technology andEmerging Innovations, Startups/SMEs, Intellectual Property, Corporate, and Transactions as well as Dispute Resolution. She welcomes views on this article via [email protected].

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