Ride-hailing service – Bolt, has announced its decision to appeal a recent court ruling involving a case of identity theft linked to one of its drivers impersonating another rider. The company maintains that the incident occurred outside its platform and was not the result of any breach or compromise of its systems.
In a statement released by Senior Operations Manager of Bolt Rides, Henry Whyte, the company emphasized that the court’s ruling did not dispute that the identity theft took place entirely outside Bolt’s ecosystem.
“We wish to highlight that in the Court’s ruling, it has not been disputed that the identity theft of the Bolt rider occurred entirely outside of Bolt’s ecosystem and was not caused as a result of any breach or compromise of Bolt’s App or systems,” said Whyte.
While acknowledging the court’s decision, Bolt’s legal team intends to challenge the ruling. “Our legal team has reviewed the decision and intends to appeal. We are confident that an appeal process will provide a more accurate outcome,” Whyte stated.
Despite the isolated nature of the incident, Bolt has reiterated its commitment to ensuring the privacy and security of both riders and drivers on its platform. The company views the protection of personal data as a top priority and continues to take the matter seriously. “We remain committed to respecting and protecting the privacy and security of riders’ and drivers’ personal data,” Whyte added.
As the appeal process unfolds, Bolt expressed its readiness to cooperate with stakeholders and regulatory authorities to enhance safety measures on its platform in Ghana. The company says it remains dedicated to providing a secure service for its users across the country.
Source: ghananewsonline.com.gh