The Head of Shipper Services and Trade Facilitation at the Ghana Shippers Authority (GSA), Mrs Monica Josiah, has revealed that the GSA in 2020 resolved 118 complaints that were presented by shippers.
According to her, the complaints included delays in arrival of cargo, delays in release of cargo, high demurrage charges, handling charges, exemptions on charges, damage to cargo, refund for handling charges and other charges from shipping service providers, among others.
Mrs Josiah made this revelation at the Mid-Review meeting of the GSA at Aburi in the Eastern Region on August 28, 2021.
She noted that the GSA has established Shipper Complaints and Support Units (SCSUs) at vantage locations across the country in order to move its services closer to where shippers operate in order to provide them real-time assistance, and find solutions to the challenges confronting them in the course of their business transactions.
According to Mrs Josiah there are currently in existence six (6) SCSUs at the country’s entry points namely the Ghana Air Cargo Centre at the Kotoka International Airport, Elubo border, Takoradi Container Terminal (TACOTEL), the Aflao, Akanu and Paga Borders.
She encouraged importers and exporters to contact the GSA if they are confronting problems in the shipment of their cargoes.