MTN users across Ghana have been growing increasingly frustrated by the frequent call drops and persistent internet connectivity problems, affecting both personal and business communications.
Many customers say these issues are disrupting their daily use of the network, with no clear end in sight.
Even though MTN has pointed to ongoing network upgrades and international cable problems as the causes, the disruptions continue to plague users. This has left many wondering when they can expect a return to reliable service, with frustrations only mounting as the issues persist.
On social media, users haven’t been shy about voicing their complaints. Twitter, in particular, has seen a flood of posts from customers venting about poor network performance and lacklustre customer service. Many feel that they aren’t getting the support they need from MTN’s official channels and have turned to these online platforms to express their frustrations publicly, hoping to get more attention.
The dropped calls have become a real headache for many, especially those who rely on the network for business. While MTN says the issues are tied to necessary upgrades to prepare the network for next-generation technology, that explanation isn’t sitting well with users who are dealing with constant interruptions. The impact is being felt across the board, with many saying that their calls frequently cut off mid-conversation, making everyday communication a challenge.
Internet connectivity problems are another sore spot. Users are dealing with sluggish speeds and complete service outages, particularly during peak times, which makes simple tasks like browsing or using apps a struggle. The Ghana Chamber of Telecommunications has explained that the disruptions are partly due to issues with international submarine fibre optic cables, but customers expect MTN to handle such problems more effectively, especially given its size and market dominance.
According to data from Downdetector, MTN has been facing persistent network issues over the past 24 hours, with problem reports remaining consistently high throughout the day. This indicates ongoing disruptions affecting a significant portion of users, further fueling frustrations around unreliable service. The continuous nature of these issues supports the growing concerns voiced by customers.
What’s making matters worse is the customer service experience. Many users say that long wait times and unhelpful responses from MTN’s support team only add to their frustrations.
Instead of feeling heard, customers often leave interactions with unresolved issues, compounding the sense that their concerns aren’t being taken seriously enough.
Technical issues extend beyond calls and internet connections, too. MTN’s mobile money service, a lifeline for many, has also been affected. Customers report delays in transactions and trouble accessing key features like conference calling. These disruptions are affecting both financial and business activities, further straining user patience.
MTN has committed to improving its services, but for now, the ongoing issues have left a lot of users questioning when things will get better. The hope is that these network improvements will soon result in the reliability customers expect, but until then, many feel left in the dark, waiting for solutions that seem long overdue.
Source:thehighstreetjournal.com