The National Communications Authority (NCA) has hosted a Consumer Forum at the UDS Auditorium, Tamale on 17th April 2024.
This event, which is in line with the Authority’s mandate stipulated in Section 26 of the Electronic Communications Act, 2008 (Act 775), was aimed at engaging with consumers to assess their opinions on the performance of Service Providers.
Held under the theme “Safeguarding Consumer Rights through Effective Communication”, the Forum fostered dialogue and collaboration between consumers, Service Providers, the NCA and relevant stakeholders within the industry.
Discussions at the Forum bordered on topics such as Quality of Service (QoS), SIM Card Registration, money-doubling schemes on Television (egregious content),
Mobile Money fraud, recent internet disruptions, and issues on Masts and Towers.