We have observed with great concern that some consumers feel let down by the quality of some of our evaporated milks. We regret this very much.
The quality and safety of our products is our number one priority. To ensure our consumers have the experience they deserve, Nestlé has taken the decision to take all IDEAL® Evaporated Milk and CARNATION® Tea Creamer off the shelves temporarily. This difficult step is to provide full reassurance to our consumers on the quality of our products.
This includes a recall of affected batches of IDEAL® Evaporated Milk and CARNATION® Tea Creamer, as requested by the Food and Drugs Authority (FDA).
IDEAL® Evaporated Milk: 12651489, 12951489, 12961489, 13001489, 13031489, 13131489, 13161489, 13171489, 13341489, 13351489
CARNATION® Tea Creamer: 12901480, 12911489, 12931489, 12941489, 12951489, 12591489, 12601489, 12611489, 12651489, 13061489, 13071489, 13081489, 13091489, 13101489, 13231489.
Consumers who have concerns or want more information can visit our website, www.nestle–cwa.com or contact us using the options below:
• call toll–free number 0800120001 (Monday to Friday, 8:00 am to 12:00 midnight; Weekends & public holidays, 8:00 am to 5: 00 pm).
• call 030 2 21 1880 (Monday to Friday, 8:00 am to 5:00 pm).
• call, WhatsApp, SMS 059 384 5697, 059 384 5649 and 059 384 5708 (Monday to Friday, 8:00 am to 8:00 pm).
• email consumerservices@gh.nestle.com
• send direct messages (DM) to @NestléCWAR on Facebook, Twitter, and Instagram or @IdealMilkGhana on Facebook and Instagram.
We are working closely with the FDA to ensure that this process goes as smoothly as possible.