The Electricity Company of Ghana (ECG) has assured that work is being done to resolve the technical problem is which is affecting the purchase of power in the Ashanti Region.
In the meantime, ECG said, all 3rd Party Vending points are fully operational.
The state power distributor said in a statement on Tuesday October 4 that “Please this is to inform you that the meters which were not stable, including the Nuri and Clou meters, are now vending smoothly except for a few others which are slow in some areas.
“We are currently working on stabilizing those in the Ashanti Region and then activating the mobile App which has currently been deactivated.
“All 3rd Party Vending points are fully operational. We already have in place a Help Desk to assist these 3rd Party Vendors who are having challenges with the appropriate firewall and other information to enable them to send without any hitch.”
The Managing Director of the ECG Mr Samuel Mahama said on Monday October 3 that although the technical fault that interrupted the purchase of power has been resolved, the company still had challenges in the Ashanti region.
He assured that the problems in the region will be resolved.
Addressing a press conference in Accra he admitted that the company was at fault for not being able to render service to its customers.
He said “I sell electricity with the company called Electricity Company of Ghana. I admit, our company admits fault that we were not able to deliver service to the customers, we are very sorry for that.
“That was our fault that we were not on top of our game to deliver a service. Let us not forget that in such a business the customer is the one that always gets hurt when you don’t deliver on your promise. So when I said I admit my fault I admit my fault in not being able to deliver the service that we promised to deliver.”
Mr Mahama stressed ” I will like to apologize to all customers of the Electricity Company of Ghana who attempted to purchase power and they were not able to purchase power, the company admits its fault , the company admits that it was not able to deliver on the service. But the company will like all its customers to also know that most vending stations are up and running. I used most because we still have have some few challenges in the Ashanti region that we are working on. Hopefully, by close of day today, it will be resolved.”
Technical fault disrupted the purchase of power in most parts of the country, leaving consumers frustrated.
The ECG on Saturday October 1 told customers that the problem had been resolved therefore they can now purchase the power.
“Customers can now purchase electricity credits from nearest vending points and all ECG District offices including tomorrow Sunday 2nd October 2022 from 9AM to 4PM,” the statement said.
Source: 3news.|Ghana